Transforming humanitarian aid delivery with UNICEF's HOPE (Humanitarian cash Operations and Programme Ecosystem)

Key challenges

Existing aid distribution processes suffered from fragmented data management, making identifying and registering beneficiaries accurately and efficiently difficult

Inefficient payment systems led to errors or delays in fund disbursements, negatively impacting the lives of those in need

The absence of a centralized platform hindered the efficient management and risk-informed implementation of cash transfer programs

Client in spotlight

UNICEF's HOPE project gathers and processes essential data for global cash aid programs in response to humanitarian crises. Enumerators collect data on vulnerable individuals in conflict and emergency zones. The HOPE database deduplicates these individuals and targets aid programs according to their specific needs. The platform efficiently manages beneficiary lists, ensuring secure data transfer and segregation of duties. HOPE enhances the effectiveness of cash aid programming, data security, grievance handling, some of which are sensitive in nature, and reporting and mitigating associated risks.

Unlocking Digital Success

Ideation

Designed and strategized a web platform that streamlined the entire process of beneficiary registration, targeting, payment verification, and grievance processing.

Our approach

Developed a web app that simplified the process of registering beneficiaries, managing and analyzing data, and integrating with APIs.

Outcomes

Enhanced aid distribution’s efficiency and security with an integrated and intuitive web platform.